Privacy Policy

At Skyline Buea, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Who We Are

Skyline is a premium snack bar, restaurant, fine wine lounge, and guest house located at Mayor Street, Buea, South West Region, Cameroon. References to "Skyline", "we", "us", or "our" in this policy refer to the establishment and its operating entity.

Contact for privacy matters:
Email: privacy@skylinebuea.com
Phone: +237 650 000 000
Address: Mayor Street, Buea, South West Region, Cameroon

2. Information We Collect

We collect information you provide directly to us, including:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Email address, telephone number, and physical address.
• Booking Data: Reservation details including check-in/check-out dates, room preferences, number of guests, and special requests.
• Order Data: Food and wine orders, dietary preferences, and purchase history.
• Financial Data: Payment card details processed securely through our payment providers. We do not store full card numbers.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect data through the following methods:

• Direct interactions: When you fill in forms on our website, make a booking, place an order, create an account, or contact us.
• Automated technologies: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
• Third parties: We may receive data from analytics providers, advertising networks, and social media platforms.

4. How We Use Your Information

We use your personal data for the following purposes:

• To process and confirm your room bookings and table reservations.
• To fulfil food and wine orders and process payments.
• To manage your account and provide customer support.
• To send booking confirmations, reminders, and service updates via WhatsApp, SMS, or email.
• To send marketing communications about offers, events, and new menu items — only where you have opted in.
• To improve our website, services, and guest experience based on usage analytics.
• To comply with legal obligations under Cameroonian law.
• To prevent fraud and ensure the security of our premises and systems.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: To fulfil a booking or order you have made with us.
• Legitimate interests: To improve our services, prevent fraud, and manage our business operations.
• Consent: For marketing communications — you may withdraw consent at any time.
• Legal obligation: Where required to comply with applicable laws.

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

• Payment processors (e.g., Mobile Money operators, bank partners) to complete transactions.
• Service providers who assist us in operating our website and delivering services (subject to strict confidentiality agreements).
• WhatsApp Business for booking confirmation communications.
• Analytics providers such as Google Analytics to understand website usage.
• Regulatory authorities or law enforcement where required by law.

7. Cookies

Our website uses cookies — small text files placed on your device — to distinguish you from other users, improve your browsing experience, and analyse site traffic.

• Strictly necessary cookies: Required for the website to function (e.g., cart sessions). Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Can be declined.
• Marketing cookies: Used to show relevant advertisements and track campaign performance. Can be declined.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements:

• Booking and order records: 5 years (for financial and legal compliance).
• Account data: Until you request deletion or 2 years of inactivity.
• Marketing preferences: Until you withdraw consent.
• Website usage data: 26 months (analytics standard).

9. Your Rights

Subject to applicable Cameroonian data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdrawal of consent: Withdraw marketing consent at any time by emailing us or clicking "unsubscribe" in any marketing email.

To exercise any of these rights, contact us at privacy@skylinebuea.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website uses SSL/TLS encryption for data transmission. However, no internet transmission is completely secure — you share information at your own risk.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to read their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact & Complaints

If you have questions about this Privacy Policy or wish to make a complaint, please contact us at: